Driver & Tools Please select your model The entirety of AVITA Laptop products do not support update of Win 10 S. AVITA does not have plans to release Win 10 S based Laptop products.
Warranty Nexstgo Company Limited (“NEXSTGO”) Limited Warranty for AVITA Notebook Computer Devices (Only applicable to “AVITA Admiror”, “AVITA Liber”, “AVITA Pura” and "AVITA Magus" series) 1. NEXSTGO provides limited warranty period, eighteen (18) months for Liber, Pura and Admiror series or twelve (12) months for Magus series, for customer who has free carry-in repair service, including parts and labour for the notebook computer. 2. The limited warranty covers the battery pack within eighteen (18) months for Liber series, Pura and Admiror or twelve (12) months for Magus series of the original purchase date as shown on the original proof of purchase. 3. The limited warranty covers the power adaptor within eighteen (18) months for Liber series, Pura and Admiror or twelve (12) months for Magus series of the original purchase date as shown on the original proof of purchase. 4. NEXSTGO accepts goods exchange (except for displayed products) after verified by Repair Service Centre with more than five (5) defective pixels within seven (7) calendar days from original date of purchase. Goods returned to dealer must be in original packing, with accessories and proof of purchase. 5. NEXSTGO accepts goods exchange (except for displayed products) after verified by Repair Service Centre with hardware failure within seven (7) calendar days from original date of purchase. Goods returned to dealer must be in original packing, with accessories and proof of purchase. 6. Customer must present the original proof of purchase to NEXSTGO Repair Service Centre for verification when warranty service is rendered. Service fee may be charged if any one of the documents cannot be produced. NEXSTGO reserves the right to refuse services to anyone if original proof of purchase cannot be produced. 7. Customer is responsible for delivering and collecting the Computer at his/her own cost when carry-in repaired service is requested. 8. This limited warranty covers hardware only. Software, accessories such as connection cables, power cables and CD/DVD are excluded in the warranty. 9. NEXSTGO is not obligated to re-install preloaded software. Handling fee will be charged for the request of re-installation service. 10. Customer have to ensure that you complete the online product registration within 30 days after the date of purchase for the product to enjoy the extra warranty extend(Only suitable for some products).The limited warranty service is offered to the computer for defect(s) caused under normal usage, in the judgement of NEXSTGO's technician. The warranty is null and void under the following circumstances if: i. the computer has been damaged or has failed due to accident, cabinets/cosmetic damage, abuse, liquid spill or submersion, neglect, misuse, pest invasion, unauthorised modification, extreme environment, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes; ii. the computer, included hardware and preloaded software, has been modified, altered and/or repaired by persons other than NEXSTGO and/or NEXSTGO's authorised service centres; iii. the serial number has been altered, effaced or removed; 11. NEXSTGO may use parts or products that are new or refurbished and equivalent to new in performance and reliability in servicing your product. 12. Any detective part which has been replaced, shall be NEXSTGO's property. 13. Customer should backup his/her own hard disk contents of his/her own accord before repair. NEXSTGO shall not provide hard disk backup service. 14. In case of repair, hard disk content may be destroyed and customer will not be informed in advance. NEXSTGO shall not be liable for any data, records or program lost due to repair. 15. Please refer to the Repair Terms and Conditions for the details on the Repair Services.
FAQ Q1 AVITA LIBER Battery Charging Instruction Answer × Q1AVITA LIBER Battery Charging Instruction A1 AVITA LIBER adopts the SBS (Smart Battery System) and has self-learning function. If you find the power level is displayed incorrectly, please take the following steps to resynchronize the SBS battery smart system with the battery. For further service you can also contact our service center. The SBS(Smart Battery System) Fuel gauge has a self learning feature. The procedure is listed as below: 1) Using Battery to operate the Notebook until Battery low power off 2) Turn on the Notebook again by pressing Power button 3) Wait until Notebook shut down by itself again. 4) Plug in AC-DC Adaptor to charging the Notebook until the Notebook is fully charge. 5) The Self learning of SBS Fuel gauge is finished. Q2 Did the AVITA LIBER's charge indicator never show the green light? Answer × Q2Did the AVITA LIBER's charge indicator never show the green light? A2 When the laptop’s battery power is still more than 95%, the battery will not be charged when the AC adapter is connected. This is normal battery protection, not battery or charging problems. When connected to an AC adaptor, power is supplied by the AC adaptor and does not consume the battery's power, but the lithium battery itself will still discharge (self-discharge) at a very slow rate due to chemical characteristics. In order to avoid excessively frequent recharging caused by self-discharge affect the life of the battery, only when the computer detects the battery power is less than 95%, will recharge the battery to 100%. When the battery charge reaches 100%, the computer will automatically stop charging the battery. Therefore, when the user connects the AC adaptor when the battery power is still more than 95%, the battery can only slowly consume power in a self-discharging manner. Only when the battery power is lower than 95%, the system will recharge the battery to 100%. %, the indicator will turn green when the battery is full. Q3 How to set up Slideshow in Windows 10 Answer × Q3How to set up Slideshow in Windows 10 A3 1. Windows 10 default desktop display is set to "pictures“. And the system default image will be displayed. If the user needs to change the setting to “Slide Show”, please follow the steps below to make the setting to avoid the abnormal display of the desktop image. 2. Right click on the desktop and select "Personalization" *Windows cannot use Personalization settings until it is enabled 3. Select "Slide show" 4. Click "Browse" to select the folder where you want to display the picture 5. Select the folder where you want to display the picture *The default directory for Windows is the "Pictures" folder with the path C:\Users\(user account)\Pictures. If there are no pictures in this directory, it will cause "Slideshow" to show abnormal 6. According to the required content, click on the slide change time and display method. Q4 How to change the gesture function of AVITA LIBER Touch Edition? Answer × Q4How to change the gesture function of AVITA LIBER Touch Edition? A4 Please select the Start button and select Settings> Device> Touchpad. Then make adjustments according to your personal settings. Q5 Can USB 3.0 Type-C charge the laptop? Priority of AC and type-c adapter? Answer × Q5Can USB 3.0 Type-C charge the laptop? Priority of AC and type-c adapter? A5 USB 3.0 Type-C able to charge by USB type-c charger/ powerbank which support USB PD 1.0 / 2.0 / 3.0 with "Emarker IC" type-C cable directly, but charging would not work if attaching any converter. Its supported voltage/current is 12V/2A, 15V/2A, 20V/2A, and supports shutdown charging w/PA, DP Alt mode 4K @ 60Hz. Power supply from AC adapter is prior than type-c adapter. USB 3.0 Type-C port can support PD 3.0 spec., the max output Watt is 12.5W(5V * 2.5A) from notebook and max input Watt is 60W(20V * 3A) from adapter capability suggested. Q6 Sound card device malfunction Answer × Q6Sound card device malfunction A6 There are some cases reported sound card device cannot be detected once completed windows update after 10-Oct-2018. It is suggested to download valid sound card driver at Avita web site to resolve the problem. Q7 NS12A1 - Dongle's USB Type-C port cannot read USB Type-C Thumbdrive Answer × Q7NS12A1 - Dongle's USB Type-C port cannot read USB Type-C Thumbdrive A7 This is the typo of QSG and corrects that Dongle's USB Type-C port can be charged and unreadable. Q8 How to register AVITA product? Answer × Q8How to register AVITA product? A8 Membership & warranty registration Steps 1. Go to official AVITA webpage. 2. Select “Member center icon” on the upper right hand side or direct enter https://www.avita.com/login 3. Click “Sign Up Now” to create member account or login if you have account. 4. Fill up account information and click “Join Now” 5. Login with your member account. 6. Select Product Registration. 7. Enter necessary information, and then click “Save”. 8. Click “My Product” and you will see the registered product with the warranty period information. Q9 How do I switch out of S mode? Answer × Q9How do I switch out of S mode? A9 1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation. 2.Find the Switch to Windows 10 Home or Switch to Windows 10 Pro section, then select the Go to the Store link. 3.On the page that appears in the Microsoft Store (Switch out of S mode or a similar page), select the Get button. After you confirm this action, you'll be able to install apps from outside the Microsoft Store. Q10 Restore BullGuard after NS12A2 Windows OS required reset or restore image Answer × Q10Restore BullGuard after NS12A2 Windows OS required reset or restore image A10 [Affected model: Currently we bundled Office 365 1 year free subscription and BullGuard 6-month free trial in below AVITA NS12A2] NS12A2HK001P AVITA LIBER 12.5" Celeron N4000 4GB 256GB SSD Angel Blue NS12A2HK002P AVITA LIBER 12.5" Celeron N4000 4GB 256GB SSD Blossom Pink NS12A2HK003P AVITA LIBER 12.5" Celeron N4000 4GB 256GB SSD Fragrant Lilac NS12A2HK004P AVITA LIBER 12.5" Celeron N4000 4GB 256GB SSD Peacock Green NS12A2HK005P AVITA LIBER 12.5" Celeron N4000 4GB 256GB SSD Himalayan Blue [Issue Symptom Detail] NS12A2 Windows OS required reset or restore image [Solution and preventive:] BullGuard is not be part of Windows, once users reset the laptop, BullGuard will be uninstall as well. if customer need to reset PC and keep preinstalled BullGuard, customer have to reset with "keep my files” option and change the settings with preinstalled apps on. Once users have already registered the BullGuard with 6-mth, just reinstall the BullGuard and then log-in, In this case, you can click below link to download the BullGuard http://downloads.bullguard.com/partners/rskit/BullGuardDownloader_avita.exe WINDOWS will be automatically activated after the network is turned on. OFFICE 365 needs to be activated within 180 days after WINDOWS activation, and the effective time after OFFICE 365 activation is 365 days. However, it must be activated in time (180 days after WINDOWS activation) 1 2 3 4